RETURNS, REFUNDS AND EXCHANGES
Returns, refunds and exchanges are offered on all full price items. Please note that returns for a faulty item must be initiated within 7 days of delivery date. Exchanges and refunds must be initiated within 14 days of delivery date.
All sale/promotional items are valid for an exchange or credit note, excluding products discounted 50% off and over. These sales are final and cannot be returned.
Returned items must be unworn and unused, with all original tags attached. You are responsible for the cost of returning items to us in original condition.
All items are quality controlled and checked for any faults before they are dispatched to customers. Returns that are damaged, show signs of wear or do not have their original tags attached may not be accepted and may be sent back to the customer.
Please email us with your reason for return and include pictures if necessary and we will advise the best way to return your item
HOW TO RETURN
Please email us on email@example.com and we will give you instructions.
We aim to provide our customers with products of the highest standard and quality. If you have received an item with a defect please immediately contact us at firstname.lastname@example.org; email us a brief description and a photo or two showing the defect/fault.
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.
- Cecily Clune does not accept exchanges.
- Customers will follow return process (stated above) for their unwanted product and will need to place a new order for the desired product.
If you have received an item different to the one you ordered, contact email@example.com and we will arrange for an exchange.
RECEIVING A REFUND
Your refund will be credited to the original credit card, PayPal account. Please note credit card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary between card issuers and unfortunately, we are unable to influence this.
Please note that it’s important to ship international packages using a trusted company, such as your country’s local postal service or experienced courier company. For added piece of mind, please ensure that all returns have a tracking number.
Returning an item is at your own risk. You must ensure that all items are adequately packed, and at your option and cost, insured. We are not liable for any damage caused by inadequate packaging by you, or if the item is damaged or lost, while being returned to us. Items that are damaged when we receive them, will not be eligible for a refund. We suggest that you use the original packaging that the items were sent in, to avoid this from happening.
For items that were shipped to a country DDU (Delivery Duty Unpaid), any customs fees, import duties and taxes that were paid, are non-refundable.
ACCOUNT & RETURNS ACTIVITY
Cecily Clune monitors account activity and reserves the right to refuse transactions, assess fees, and/or close accounts, based on order or returns behaviour.