RETURNS, REFUNDS AND EXCHANGES
Returns, refunds and exchanges are offered on all full price items. Please note that returns for a faulty item must be initiated within 7 days of delivery date. Exchanges and refunds must be initiated within 14 days of delivery date.
All sale/promotional items are valid for an exchange or credit note, excluding products discounted 50% off and over. These sales are final and cannot be returned.
Returned items must be unworn and unused, with all original tags attached. You are responsible for the cost of returning items to us in original condition.
All items are quality controlled and checked for any faults before they are dispatched to customers. Returns that are damaged, show signs of wear or do not have their original tags attached may not be accepted and may be sent back to the customer.
You are responsible for the cost of returning items for exchange and refund.
HOW TO RETURN
Please email us on firstname.lastname@example.org and we will give you instructions.
We aim to provide our customers with products of the highest standard and quality. If you have received an item with a defect please immediately contact us at email@example.com; email us a brief description and a photo or two showing the defect/fault.
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.
If you have received an item different to the one you ordered, contact firstname.lastname@example.org and we will arrange for an exchange.
RECEIVING A REFUND
Your refund will be credited to the original credit card, PayPal account. Please note credit card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary between card issuers and unfortunately, we are unable to influence this.